Frequently Asked Questions & Store Policies
We’re one of the few farms in California that produces specialty spices at scale (and by scale I’m talking about 3 planted acres for our chiles - which is large for domestic spice production). We call our work farm-to-jar spices. Our supply chain is short, free of import tariffs, and is direct from our farm. Everything we do is on the farm from saving seeds, planting starts, harvesting, drying, grinding, and packaging. We ship out all our orders from the farm and we make decisions about what to do next with our team...on the farm.
Okay so why spices?
This whole thing started in 2012 when Krissy was a sous chef at The Boonville Hotel and used Piment d’Espelette on everything in the kitchen. It was expensive to import from France and in order to use more of it, growing it here in Boonville seemed like a more accessible approach. Between acquiring pepper seeds, having land available to grow on, and an incredibly willing foreman interested in a challenge, we started growing what we call Piment d’Ville, our California version of Piment d’Espelette.
I’ve never heard of a Piment d’Ville pepper before. It sounds made up.
We might have made up the name but we didn’t make up the pepper. Our Piment d’Ville peppers are grown from the seeds of Espelette chiles from the Basque region in France. Technically we can’t call our main chile powder Piment d’Espelette because they weren’t grown in Espelette, France (i.e. this is the same reason you can’t call California sparkling wine ‘champagne’ as it was grown out of Champagne, France). In order to honor the original heritage of the pepper, we call ours Piment d’Ville since the peppers are grown here in Boonville, CA.
What is special about these chile powders?
Have you ever looked at the packages of the spices you use? Have you looked into where they are from, how they were grown, or how old they might be? We’re here to put transparency into your cooking. We’re firm believers that the ingredients you use matter. Our chile powders do not contain any added anything. We pull out the seeds and stems before grinding. We never add salt, oils, rice flour, or anti-caking agents (turns out - this is a thing that other folks do!). We harvest date our chile powders so you know how fresh they are.
The chile powder I bought tastes different from the jar I got last year. Why is that?
While we save our seeds each year and grow our own starts, there can be a change in the heat of the peppers from year to year. It’s an agricultural product and the weather has a strong influence on the flavor! If it’s a super hot summer, the chiles will be spicier. If it’s a cooler summer, you can expect the chiles to be more mild in flavor. For example, the 2017 Piment d’Ville was probably the hottest year and we expect the 2020 harvest to be more mild.
Can I come visit your farm?
As a working farm, we don't offer regular tours. We're a small team and it can be hard to find time to do so - especially on the weekends! Depending on the season and what we've got going on, we are sometimes able to show people around for a quick tour. Just know that it isn't guaranteed! Please reach out to us at email@example.com before stopping by our farm as we're not open to the public.
Can I stop by and purchase things directly from the farm?
If you are in town visiting and want to pick up some of our chiles, it's easiest if you head to the Farmhouse Mercantile, Disco Ranch, Boonville Hotel, or The Madrones to make your purchase! That way you can support more of our community while you are here! If you are local and want to place an order for pick up, use code ILIVEHERE at checkout to remove shipping costs. We'll get in touch with you via email when your order is ready to be picked up!
I'm interested in corporate gifting and/or sending many gift boxes of your products.
We'd love to put together gift boxes for you! Reach out to firstname.lastname@example.org to figure out how we can accommodate your order size based on what we have available and what price point you are interested in. If you are purchasing less than 10 gifts, we ask that you purchase them directly on our website.
Do you offer gift wrapping?
In an effort to reduce the amount of recycling waste we create on the farm, we do not offer gift wrapping. But! We do ensure that each item is well wrapped for cross-country transit. We ship many orders in our custom branded boxes and include notes and recipe cards in each box we ship out. Add a gift note to your order on check out and we will write it out to the recipient. We include packing slips in each order to ensure that we shipped the correct items. They do not include prices. We hope that our small personalized touches offer something better than gift wrap.
Shipping Policies and Related Info
- Orders are shipped via UPS or USPS. Packages will arrive (generally) in 1-8 days after they ship depending on carrier capacity. Tracking info is emailed on the day the package is shipped out of our office.
- We try and pack orders and ship them out within 1-2 days of receiving them, but sometimes life happens and it takes us a few more days to get them shipped.
- If a package is returned to Boonville Barn as "undeliverable" or "no such number", the order will be refunded minus any extra shipping costs that have incurred.
- All orders are packed and shipped by us (Krissy and Gideon!) from our farm office. Sometimes we make mistakes! If we left something out of your order, please reach out to email@example.com and we will get it fixed.
- We do not accept returned food items, but if you wish to return any clothing or non-food items that you purchased from us, please send an email to firstname.lastname@example.org and we will be happy to help.
- If you have any questions or concerns about an order that you placed, feel free to respond to your order confirmation email and we will help get it sorted. Just remember that we are the humans on the other end of the email and kindness counts!